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Have a question, suggestion, or just want to say hello? We'd love to hear from you.
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Other Ways to Reach Us
How We Handle Support
What to expect when you reach out and where each request should go.
Response time
Typical reply within 24-48 hours on weekdays, same-day for sales inquiries during business hours. Weekend responses best-effort. No overnight escalation — we do not page engineers from support tickets.
Support channels
Email is the primary channel — it gets the fastest triage and a searchable history. Social DMs (LinkedIn, Instagram) work for quick questions but aren't monitored 24/7. No phone support, no live chat.
What we don't handle
Third-party printing issues (contact your print service), carrier NFC-hardware quirks (contact your carrier), or jailbroken-device bugs. For all three we'll point you to the right vendor rather than leave you hanging.
Frequently Asked Questions
Quick answers to common questions
How do I reset my password?
Open the NexaLink app, go to Settings > Account, and tap 'Reset Password'. You'll receive an email with instructions.
Can I use NexaLink on multiple devices?
Yes! Your NexaLink account syncs across all your devices. Simply log in with the same account on each device.
How do I upgrade to Pro?
Go to Settings > Subscription in any NexaLink app and tap 'Upgrade to Pro'. You can also upgrade via our website.
Is my data secure?
Absolutely. We use industry-standard encryption and never sell your data. Read our Privacy Policy for details.
Support FAQs
How fast will I get a response?
Email support responds within 24-48 hours on weekdays. Sales and partnership inquiries typically get a same-day reply during business hours (9am-6pm IST, Monday-Friday). Weekend response is best-effort.
What can't support help with?
We can't help with issues caused by jailbroken devices, third-party card printing services, or carrier-specific NFC hardware quirks. For those, we'll point you to the right vendor's support. We also don't offer phone support — email gets faster triage.
Do you offer custom enterprise integrations?
Yes — for teams of 50+ we offer custom Salesforce, HubSpot, and Active Directory integrations plus SSO. Email sales@nexalink.co with your team size, primary tools, and rough use case; we typically scope in one call.