Shipping & Refund Policy

Last updated: February 1, 2026

Note: NexaLink is a digital service. We do not ship physical products. This policy covers our digital subscription services and any refund eligibility.

Digital Services Only

NexaLink provides digital services including mobile applications and web-based tools. We do not manufacture, sell, or ship physical NFC cards or other physical products. All our services are delivered digitally through our mobile apps and website.

Subscription Services

Free Plan

Our free plan provides access to basic features at no cost and does not require payment information. You can use the free plan indefinitely.

Paid Subscriptions (Pro & Team Plans)

Paid subscriptions are billed through your device's app store (Apple App Store or Google Play Store) or through our website. Subscription terms include:

  • Monthly Plans: Billed monthly on your subscription anniversary date
  • Annual Plans: Billed once per year on your subscription anniversary date (with discount)
  • Auto-Renewal: Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current period

Cancellation Policy

You can cancel your subscription at any time:

iOS Users

  1. Open Settings on your iPhone/iPad
  2. Tap your name at the top
  3. Tap Subscriptions
  4. Find NexaLink and tap it
  5. Tap Cancel Subscription

Android Users

  1. Open the Google Play Store app
  2. Tap your profile icon
  3. Tap Payments & subscriptions > Subscriptions
  4. Find NexaLink and tap it
  5. Tap Cancel subscription

Website Subscribers

If you subscribed through our website, you can cancel by logging into your account and navigating to Subscription settings, or by contacting our support team.

Important: Cancellation takes effect at the end of your current billing period. You will continue to have access to Pro features until then.

Refund Policy

App Store Purchases (iOS)

Refunds for purchases made through the Apple App Store are handled by Apple. To request a refund:

  1. Visit reportaproblem.apple.com
  2. Sign in with your Apple ID
  3. Find the purchase and tap "Report a Problem"
  4. Choose "Request a refund" and explain your reason

Google Play Purchases (Android)

Refunds for purchases made through Google Play are handled by Google. You can request a refund within 48 hours of purchase through your Google Play order history. After 48 hours, contact Google Play Support.

Website Purchases

For subscriptions purchased directly through our website:

  • Within 7 days: We offer a full refund if you're not satisfied with the service. Contact support with your account email and reason for refund.
  • After 7 days: Refunds are generally not available, but we review requests on a case-by-case basis for exceptional circumstances.
  • Annual Plans: Prorated refunds may be available within 30 days of purchase for annual subscriptions.

How to Request a Refund

To request a refund for a website purchase, contact us at support@nexalink.co with:

  • Your account email address
  • Date of purchase
  • Reason for refund request

We aim to respond to all refund requests within 2 business days. If approved, refunds are processed to the original payment method within 5-10 business days.

Physical NFC Products

NexaLink does not sell physical NFC cards or tags. If you're looking for physical NFC products to use with your NexaLink digital card, we recommend purchasing from third-party retailers (available on Amazon, AliExpress, etc.).

Please refer to those retailers' shipping and refund policies for any physical NFC products you purchase elsewhere.

Contact Us

If you have questions about this policy or need assistance, please contact us: